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Refund Policy

Effective Date: 12/19/2025

Samsung Post (삼성택배) (“we,” “our,” or “us”) operates the website https://samsungpost.com and provides international shipping services from the United States to South Korea.

Business Address:
117 Grand Ave, Palisades Park, NJ 07650

Phone: +1 201-315-9918
Email: contact@samsungpost.com
Website: https://samsungpost.com

Samsung Post maintains a strict refund policy due to the nature of international logistics and air transportation services.

1. Non-Refundable Services

The following are non-refundable:

  • Shipments that have already departed the United States
  • Air transportation, freight, and handling fees
  • Shipments delayed due to customs inspections or clearance procedures
  • Charges related to incorrect shipment information provided by the customer

2. Eligible Refunds

Refunds may be considered only if:

  • The shipment has not yet been dispatched
  • Payment was made in error or duplicated
  • A service cancellation request is submitted and approved by Samsung Post

Refund approval is at the sole discretion of Samsung Post.

3. Customs-Related Issues

Refunds will not be issued for shipments that are:

  • Rejected, seized, or confiscated by customs authorities
  • Delayed due to prohibited or restricted items
  • Delayed due to incomplete or inaccurate documentation

Customers are responsible for ensuring compliance with all customs regulations.

4. Refund Method

If approved, refunds will be issued via the original payment method.

Processing time may vary depending on the financial institution or payment provider.