Claims & Damage Policy
Effective Date: 12/19/2025
Samsung Post (삼성택배) (“we,” “our,” or “us”) operates the website https://samsungpost.com and provides international shipping services from the United States to South Korea.
Business Address:
117 Grand Ave, Palisades Park, NJ 07650
Phone: +1 201-315-9918
Email: contact@samsungpost.com
Website: https://samsungpost.com
1. Claim Submission
Claims for lost or damaged shipments must be submitted within 7 calendar days of the recorded delivery date.
Claims submitted after this period may not be accepted.
All claims must be submitted in writing via email to:
contact@samsungpost.com
2. Required Documentation
To process a claim, the following documentation is required:
- Clear photos of damaged items
- Clear photos of the outer packaging and internal packaging materials
- Shipping receipt or tracking number
- Detailed description of the damage or loss
- Proof of item value (invoice or purchase receipt), if applicable
Failure to provide complete documentation may result in denial of the claim.
3. Compensation
Compensation is limited and subject to investigation and approval by Samsung Post.
- Shipping fees are non-refundable.
- Compensation, if approved, shall not exceed the declared value of the shipment.
- If no declared value was provided, compensation may be limited to a standard maximum amount determined by Samsung Post.
Samsung Post is not responsible for:
- Damage resulting from improper packaging
- Loss or damage caused by customs inspections
- Seizure by customs authorities
- Fragile items not properly protected
- Indirect, incidental, or consequential damages
4. Investigation Process
Claims are subject to review and may require coordination with airlines, logistics partners, or Korea Post.
Processing time may vary depending on the nature of the claim.